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Patron Services Manager

Supervisor: Executive Director

Status: Full time, salaried, exempt

Salary: $42,000

Application instructions are below, follow them closely.

Applications being reviewed immediately. 

Position will be open until filled.

Search can close at any time without notice.

No phone calls or drop-ins to Chorus. 
No LinkedIn or Facebook or social media
Questions/applications: NO CALLS. Please only send to


Put Patron Services Manager in subject line for the emails.

POSTING: JUNE 28, 2021

The Chorus of Westerly seeks applicants to become its next Patron Services Manager, a full-time position. Reporting to the Executive Director, the Patron Services Manager will be responsible for the day-to-day operation of the Chorus of Westerly’s main/box office. Additionally, the manager will coordinate the organization’s social media and marketing efforts, serve as the organization’s volunteer coordinator, and function as a primary event manager. As needed, the manager will also support Chorus senior staff members clerically and on other program-related tasks as assigned.

The functions, duties, and tasks of the position include, but will not necessarily be limited to:


  1. Manage operations of the main/box office and ensure that it is functioning properly. Process ticket sales, donations, and other related transactions.

  2. Execute systems of ticket sales and frontline customer service for all Chorus activities. Become expert in all box office systems. Recruit and train volunteers in such systems.

  3. With the Executive Director and Deputy Executive Director, develop patron relationship strategies, marketing plans, and public relations efforts for all Chorus activities.

  4. Respond to all incoming inquiries to the Chorus and Kent Hall and serve as the public’s first point of contact on such inquiries. Serve as a primary media contact.

  5. Manage and maintain the Chorus website, e-platforms, and social media. Handle all external announcements. Serve as staff lead for social media and marketing committee.

  6. Recruit and manage the Chorus’s volunteer force (made up of community members, singers, parents, and alumni). Manage volunteers at concerts and events.

  7. Serve as a primary events manager for Chorus events. This includes house management and logistics for Chorus events both in Kent Hall and at other venues.

  8. Perform typical office clerical duties as needed and other related duties as assigned supporting projects of the Executive, Music, Education, and/or Deputy Directors.




The candidate must have experience working in some capacity in the arts sector, the not-for-profit sector, or in a relatable position in another field that the candidate can demonstrate is applicable to the position description. Significant volunteer leadership or major project team experience in the arts or not-for-profit sector, or collegiate leadership experience in these areas, can also qualify for the needed past experience.

The candidate must be comfortable and able to work easily, confidently, and professionally with people from a wide variety of backgrounds and different ages, sometimes in fast paced or high stress situations (such as on concert weekends). The candidate must be very comfortable using the telephone or meeting face-to-face frequently with patrons, donors, sponsors, singers, parents, civic leaders, and others. The candidate must be comfortable and capable of asking for help from others, and for developing a core of supporters to serve as volunteers. The candidate will ideally have some experience in one or more of the following areas: ticket and box office sales, volunteer management, concert or theater production or management, front of the house operations, public relations, or similar.

The anticipated regular work hours for the position will be weekdays 10 am to 6 pm. During the academic year, it is expected that the manager will also be able to work several Monday and/or Tuesday evenings (Chorus rehearsal nights) as well as significant extra hours and days on concert weekends (the regular work schedule will be adjusted in those weeks).

This is a full-time, exempt, benefits-eligible position. Annual salary is $42,000.


To apply
Please send (1) a cover letter addressed to Ryan Saunders, (2) a resume/CV, (3) a personal case statement, written in any style you wish, about how the arts have impacted your life, and (4) the names of three professional/academic references with whom you have worked with in some capacity in the past three years. These items should be sent only via email to Do not drop these items off at the Chorus of Westerly/Kent Hall or mail them to the Chorus of Westerly. All questions should only be sent to No phone calls or walk-ins to Kent Hall at this time. No social media submissions or messages, please.


Candidates are encouraged to send their materials in as soon as possible as review of applications will begin immediately. The position will be opened until filled and the search is subject to end at any point in time without notice. The Chorus of Westerly is an equal opportunity employer M/F/D/V.

About the Chorus of Westerly

Web -
Facebook -
Twitter - @choruswesterly
Instagram - chorusofwesterly

Music Director – Andrew Howell
Executive Director – Ryan Saunders
Board Chair – Rudi Hauser


The Chorus of Westerly is a certified 501(c)(3) charitable arts organization. The Chorus is beginning its 63rd concert season.

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