THE CHORUS OF WESTERLY
OTHER JOB OPENINGS HERE
Patron Services Manager
Supervisor: Executive Director
Status: Full time, salaried, exempt
Salary: High 30s - Low 40s
Application instructions are below, follow them closely.
Applications being reviewed immediately.
Position will be open until filled.
Search can close at any time without notice.
No phone calls or drop ins to Chorus.
No LinkedIn messages.
Questions/applications: No calls. Please only email only.
Please put Patron Services Manager in the subject line for all emails.
The Chorus of Westerly seeks applicants to become Patron Services Manager, a full-time position. Reporting to the Executive Director and Deputy Executive Director, the Patron Services Manager will be responsible for administration, vision, and direction of all Chorus Patron Services and the Kent Hall Box and Operations Offices. The Manager will manage the singing membership, supporting them administratively. The Manager will serve as both the organization’s volunteer coordinator and a primary event manager for Chorus concerts and other events. Finally, in addition to the Executive Director and Deputy Executive Director, the Manager will support the Music Director and other key Chorus staff and volunteers clerically or with other tasks as assigned.
The functions, duties, and tasks of the position include, but will not necessarily be limited to:
Manage and direct operations of the Box and Operations Office in the George Kent Performance Hall ensuring that it is functioning properly at all times and properly staffed (using volunteers).
Develop and execute successful systems of ticket sales and customer service. Recruit and properly train all volunteers in such systems. Develop subscription plans and subscriber relationship strategies, coordinating with the Director of Advancement on the marketing and advertising of these plans. Become expert in the Standing Room Only Patron Services System and train others in said system.
Recruit, manage, and direct organization’s volunteer force – made up of community members, singers, parents, and alumni. Manage volunteer teams for concerts, events, and special projects.
Manage the singing membership administratively and at events. Duties include organizing auditions, member meetings, member registration, member lists, and member dues. The manager will also meet, interact, and support Chorus parents and Chorus children, and also attend regularly scheduled Chorus rehearsals and all concert week rehearsals. Additionally, the Manager will organize the Parent Team and Sunshine Committee, and handle all communication between the Chorus and its singers, parents, board and alumni.
Serve as a primary events manager for Chorus events. This includes managing logistics for Chorus events both in Kent Hall and at other venues. The Manager will also assist in the planning and execution of the Children’s Camp Program, performance tours, run-out concerts, and other off-site ventures.
Perform typical office clerical duties as needed and other related duties as assigned, and support projects of the Executive, Music, Education, and/or Deputy Directors as needed. Schedule and coordinate tasks for the Facility and Events manager and the Kent Hall Housekeeper.
The candidate must have a minimum of 1 to 2 years experience working in the arts sector, the not-for-profit sector, or in a relatable position in another field that the candidate can demonstrate is applicable to the Patron Service Manager position as presented. Significant volunteer leadership or major project team experience in the arts or not for profit sector, or collegiate leadership experience in these areas, can also qualify for the needed past experience for candidates.
The candidate will ideally have some experience in one or more of the following areas: ticket and box office sales, volunteer management, concert or theater production or management, front of the house operations, public relations, or similar.
The candidate must be comfortable and able to work easily, confidently, and professionally with people from a wide variety of backgrounds and different ages, sometimes in fast paced or high stress situations (such as on concert weekends).
The candidate must be very comfortable using the telephone or meeting face-to-face frequently with Chorus patrons, donors, vendors, business sponsors, singers, parents, civic leaders, and others for all forms of Chorus box office or event business. The candidate must be comfortable and capable of asking for help from others, and for developing a core of supporters to serve as volunteers (from both the Chorus family and the greater community). Experience working in a box office, some form of customer service, or a fast-paced operations office in the art is preferred.
It is expected that, in addition to regular business hours during weekdays, the candidate will be able to work Monday evenings (rehearsal nights for the Chorus) between Labor Day and the end of June each season, as well as fully able to work extra hours and days on Chorus of Westerly concert weekends.
Salary for this position is high 30s to low 40s, commensurate with experience.
Please send the following items VIA EMAIL ONLY (as PDFs or MS Word files) to email@example.com. Please put in the subject line of your email: Patron Services Manager Search to ensure your application is properly sorted.
A cover letter addressed to Ryan Saunders, executive director
A brief personal case statement, written in any style you wish, about how the arts have impacted your life
The name and contact information for three professional or academic references
Do not drop these items off at the Chorus of Westerly or mail them to the Chorus. Please send via email only to the above address.
Review of applications will begin immediately but candidates are encouraged to send their materials in as soon as possible. The position will opened until filled and the search is subject to end at any point in time without notice. The Chorus of Westerly is an equal opportunity employer M/F/D/V.