Frequently Asked Questions...
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Do we have accommodations for patrons with accessibility needs?
The George Kent Performance Hall has an elevator lift for patron use that is located on the right side of the building when approaching from High Street. Patrons may enter the elevator lift from the street level and have access to the lobby for concert seating as well as the basement for use of the bathrooms.
Additionally, there is a stair lift available to bring patrons from street level to the main performance hall. The stair lift entrance is located on the left side of the building adjacent to Bess Eaton at the street level. Please be aware that neither elevator lift nor stair lift goes to the balcony or the lower rehearsal room level.
If you or a member of your party will require access to the elevator lift or stair lift to get in and out of the Hall, please call our office ahead of time at 401.596.8663 so we can ensure we are properly staffed upon your arrival. We also highly encourage you to arrive 30-45 minutes in advance of the performance so you can easily enter the Hall.
Do we have handicap parking?
Yes, our handicap parking is limited and available on a first come, first served basis.
Is there an intermission?
No, we typically do not have an intermission. Please refer to the individual show's page for specific show length and if there is an intermission or short break.
Do you have concessions?
Pre-ordered concessions are available for purchase at the time of ticket purchase, or by a pre-show email sent from our staff.
I lost my tickets, what do I do?
Prior to the day of the concert, you may call the box office and we will be happy to email you a copy of your tickets. On the day of the performance, please check in with our staff when you arrive on site. We will recover your ticket details and assist you in finding your seats.
Is my seat obstructed by a pole?
Seats that have partial obstructions have been clearly identified on the ticketing system in an effort to alert all guests before completing their purchase.
How long is the show?
Each show varies in length but they typically range from 75 - 80 minutes. Please see our events page for concert specific timing.
How early do the doors open before the show?
Doors open no later than 30 minutes before the show time. On certain occasions, doors may open up to 45 minutes in advance.
My (ticket holder) is in a wheelchair. Is it possible to remove a seat so they don't have to get up?
Yes, this is possible. Please call ahead of time at 401.596.8663 so we can discuss your specific needs and plan appropriate accommodations for you or your party.